Brand | Motorola |
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Series | Motorola MB7420-10 |
Item model number | MB7420-10 |
Item Weight | 9.3 ounces |
Product Dimensions | 4.9 x 2 x 6.1 inches |
Item Dimensions LxWxH | 4.9 x 2 x 6.1 inches |
Color | Black |
Batteries | 1 Lithium Ion batteries required. |
Manufacturer | MTRLC LLC |
ASIN | B01A1E6BA2 |
Is Discontinued By Manufacturer | No |
Date First Available | December 31, 2015 |
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MOTOROLA 16x4 Cable Modem, Model MB7420, 686 Mbps DOCSIS 3.0, Certified by Comcast XFINITY, Charter Spectrum, Time Warner Cable, Cox, BrightHouse, and More
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Brand | Motorola |
Internet service provider | Time Warner Cable, Xfinity, Charter Spectrum, BrightHouse, Cox |
Compatible Devices | Personal Computer |
Product Dimensions | 4.9"L x 2"W x 6.1"H |
Color | Black |
About this item
- This 16x4 DOCSIS 3.0 cable modem provides speeds up to 686 Mbps, sixteen times faster than DOCSIS 2.0. A Full-Band Capture digital tuner ensures a faster, more reliable Internet.
- Cable modem's Ethernet port connects to a computer, HDTV, game station, or wireless router. (This Model MB7420 cable modem does NOT have a built-in wireless router and does not have a telephone adapter or phone jack. The Motorola MG7310, MG7315, MG7540 and MG7550 have a built-in wireless router.)
- Requires cable Internet service. Certified by Comcast XFINITY for residential speeds up to Extreme 300, by Comcast Business for speeds up to Deluxe 250, Time Warner Cable, Cox, Charter Spectrum, BrightHouse, and other leading cable service providers for modem ownership programs that typically save rental charges of 120 dollar or more per year
- Setup is fast and easy with a few quick steps set out in a Quick Start guide. Experienced USA-based customer support specialists are there to help if you need them.
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This Item MOTOROLA 16x4 Cable Modem, Model MB7420, 686 Mbps DOCSIS 3.0, Certified by Comcast XFINITY, Charter Spectrum, Time Warner Cable, Cox, BrightHouse, and More | Recommendations | dummy | dummy | dummy | dummy | |
Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | |
Price | $29.94$29.94 | $99.99$99.99 | $39.95$39.95 | -11% $194.99$194.99 List: $219.99 | -27% $167.00$167.00 List: $229.99 | $139.99$139.99 |
Delivery | Get it as soon as Wednesday, May 22 | Get it as soon as Sunday, May 19 | Get it as soon as Sunday, May 19 | Get it as soon as Monday, May 20 | Get it as soon as Sunday, May 19 | Get it as soon as Sunday, May 19 |
Customer Ratings | ||||||
Easy to install | 4.5 | 4.4 | 4.2 | 4.2 | 4.1 | 4.4 |
WiFi signal | 4.1 | 3.9 | 3.5 | 3.7 | 3.8 | 3.9 |
Tech Support | 3.9 | 3.1 | 2.9 | 3.1 | 3.4 | 3.1 |
Value for money | — | 4.3 | 3.6 | 3.8 | 3.8 | 4.3 |
Sold By | Amazon Warehouse | Hitron Americas | Techa Distribution | Verdi! | Amazon.com | Hitron Americas |
connectivity tech | — | Ethernet | Ethernet | Ethernet | Ethernet | Ethernet, Wi-Fi |
ethernet ports | — | 2 | 1 | 2 | 1 | 1 |
number of ports | 4 | 2 | — | 2 | 1 | 1 |
data transfer rate | 686 megabits per second | 1 gigabits per second | — | 2500 megabits per second | 1000 megabits per second | 2.5 gigabits per second |
max downstream rate | 686 megabits per second | 1000 megabits per second | 960 megabits per second | 2500 megabits per second | 1029 megabits per second | 2500 megabits per second |
max upstream rate | — | 350 megabits per second | 960 megabits per second | 2.5 gigabits per second | 246 megabits per second | 700 megabits per second |
modem type | cable | cable | cable | cable | cable | cable |
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Motorola Modem MB7420
Motorola Network
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Customer Reviews |
4.4 out of 5 stars |
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Best Sellers Rank | #8,659 in Computers & Accessories (See Top 100 in Computers & Accessories) #53 in Computer Networking Modems |
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Product Description
The smart choice for your cable Internet service
Eliminate monthly cable modem rental fees – Typically saves 156 dollars per year in Xfinity cable modem rental fees. Actual savings depend on your service provider.
300+ Mbps – Maximum actual Internet download speed.
GigE Ethernet port – For a high-speed wired connection to any router, computer, or other Internet-capable device.
Connect any WiFi router you choose
Plugs easily into any router for shared Internet access by all your WiFi and Ethernet-capable devices. This flexible approach lets you pair this cable modem with any router you choose for your WiFi needs, including a mesh router or gaming router.
If the MB7420’s Ethernet port isn’t used for a router, it can plug into a computer, HDTV, game station, or other Ethernet device.
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Compatible with Most Cable ProvidersCertified by Comcast Xfinity, Cox, Charter Spectrum, and other cable providers.*† *Not compatible with Verizon, AT&T, CenturyLink, and other fiber optic, satellite, or DSL services. † This cable modem does not have telephone jacks for the support of voice calls. |
Fast Internet SpeedFor other service providers, supported service speeds are similar to Comcast. |
Easy SetupConnects fast with just 3 connections – power, coax cable, and Ethernet. |
MB7220 | MB7420 | MB7621 | MB8600 | |
---|---|---|---|---|
Customer Reviews |
4.3 out of 5 stars
4,312
|
4.4 out of 5 stars
6,317
|
4.4 out of 5 stars
28,926
|
4.4 out of 5 stars
28,926
|
Price | $109.99$109.99 | $29.94$29.94 | $62.00$62.00 | $197.00$197.00 |
Product Type (This table only includes cable modems with NO built-in WiFi router) | 8x4 Cable Modem | 16x4 Cable Modem | 24x8 Cable Modem | DOCSIS 3.1 plus 32x8 3.0 Cable Modem |
DOCSIS Channel Bonding | 8x4 DOCSIS 3.0 | 16x4 DOCSIS 3.0 | 24x8 DOCSIS 3.0 | DOCSIS 3.1 plus 32x8 DOCSIS 3.0 |
Certified for These Cable Internet Services. Typically Works with Many Others. | Comcast Xfinity, Cox, Spectrum, Sparklight (CableOne), WOW! | Comcast Xfinity, Cox, Spectrum, Suddenlink, Sparklight (CableOne) | Comcast Xfinity, Cox, Spectrum, Suddenlink, Sparklight (CableOne) | Comcast Xfinity, Cox |
Recommended by Comcast Xfinity for Internet Service This Speed Tier or Below | 200 Mbps | 300 Mbps | 600 Mbps | 1000 Mbps |
Maximum Internet Download Speed (Actual speeds are lower) | 343 Mbps | 686 Mbps | 1000+ Mbps | 6000 Mbps |
Built-in WiFi Router | No | No | No | No |
Gigabit Ethernet Ports | 1 | 1 | 1 | 1 |
Works With Any WiFi Router That Has an Ethernet WAN port | ✓ | ✓ | ✓ | ✓ |
Telephone Ports | No | No | No | No |
What Modem/Router Product is Most Similar to This Modem-Only Product? | Yes, MG7315 (8x4 Cable Modem plus N450 WiFi Router) | Yes, MG7540 (16x4 Cable Modem plus AC1600 WiFi Router) or MG7550 (16x4 Cable Modem plus AC1900 WiFi Router) | Yes, MG7700 (24x8 Cable Modem plus AC1900 WiFi Router) or MT7711 (24x8 Cable Modem plus AC1900 WiFi Router plus 2 Phone Lines) | None, but works with any router that has an Ethernet WAN port |
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the performance, ease of setup, quality, speed and value of the modem. They mention that it works very well, is easy to set up, reliable and gives consistent speeds all day long. Some appreciate the value for money saying that it's an excellent investment in internet hardware.
AI-generated from the text of customer reviews
Customers like the performance of the modem. They say it works well, has excellent performance, and works seamlessly with their cable TV. Some customers also mention that the moded works right out of the box and has never seen a performance drop.
"...Even though this is not formally faster, it works better. Pages load faster and streaming is smoother. It's a good upgrade...." Read more
"...Worked immediately. No problems...." Read more
"...Overall, highly recommended. Performs flawlessly, works beautifully with my TP-Link C7 router, gives me rock-solid stable service faster than I am..." Read more
"...It is perfectly fine and worked very well for 5 years or more...." Read more
Customers like the quality of the modem. For example, they say it's a really good product, superior, and reliable. Some mention that it gives them rock-solid stable service. That said, they praise it for being well built and an outstanding little device.
"...flawlessly, works beautifully with my TP-Link C7 router, gives me rock-solid stable service faster than I am paying for." Read more
"The Motorola MB7420 is compatible with most cable internet service providers and is a great choice if your max internet download speeds are 300 Mbps..." Read more
"Works fine as a cable "modem", though I consider it a gateway since it translates baseband Ethernet to broadband Ethernet over coax...." Read more
"...And what's best is I can now see the modem logs.This modem is not fancy, if you want 1GB service, don't get this one, but if you have..." Read more
Customers find the setup of the modem to be exceptional, quick, and easy. They also mention that the instruction manual is clear and easy to understand. Customers also say that the mode is simple and performs well.
"...’s a smaller package than my old modem, with a better design, and set up was easy – connected right up to my Linksys router...." Read more
"...The setup process went fine and the modem works correctly. I'm getting the speeds that I pay for, same as what I had previously...." Read more
"...Setting up was easy and after calling Spectrum things were running smoothly for a week...." Read more
"...I give this modem a 5 for ease of use in getting it hooked up and working...." Read more
Customers like the speed of the modem. They say it's easy to set up, the wifi is much faster, and the download speed increased greatly. They also say it gives them consistent speeds all day long, with no evening slowdowns. The modem is capable of 600+ mbps download speeds and runs smoothly.
"...Even though this is not formally faster, it works better. Pages load faster and streaming is smoother. It's a good upgrade...." Read more
"...However, unless I'm just imaging things, webpages seem to load faster than they did before...." Read more
"...On the plus side, it offers twice as many channels and twice the maximum speed...." Read more
"...of that 'warm' smell again, but nothing has happened as the modem still runs smoothly and nothing drops out...." Read more
Customers like the value of the modem. They mention that it's an excellent investment in internet hardware, and it pays for itself in 9 months. Customers also say it'll improve your home internet.
"Pros: Fast, Works without a hitch, Pays for itself in 9 monthsCons: The diagnostics page could be formatted better..." Read more
"...I liked the price and maximum speed, since I’m not a gamer, I was happy with the 500+ Mbps max...." Read more
"...internet connections, but it is more than enough for me and the price was good...." Read more
"...This modem is a piece of junk! It gets terribly hot to the touch and it will not last very long...." Read more
Customers are mixed about the connectivity of the modem. Some mention that they have no issues with connections, the connection is stable, and it helps increase connections better around the house. However, others say that they experience poor connectivity and slow data transfer.
"...Don’t know what that was about. It was concerning, as connection problems were the issue with our old modem, a ripoff from Linksys since they no..." Read more
"...This modem had good enough specs for my 50mb service...." Read more
"...UPDATE: (01/07/2018): Still getting connection errors when I try to watch a stream on Twitch. It's only happening when I watch Twitch though...." Read more
"...to use xfinity app to reactive this modem , otherwise, it is not connected to Internet...." Read more
Customers are mixed about the heat of the modem. Some mention that it runs cool enough that it has no fan, it generates very little heat, and has no troubles with heat management. Others say that it does run a little warm, and that the cooling will be curtailed if it's resting on its side.
"...now, however it has been the second Motorola router to fail from heat issues. I would definitely rethink buying this or any other Motorola modem...." Read more
"...It's passively cooled...." Read more
"...All was well on Monday. The modem did seem a bit warmer than the others but it still worked.On Tuesday I did a work from home day...." Read more
"...I find it somewhat warm, but not alarmingly hot at all. During the first half-hour after activation it rebooted several times...." Read more
Customers are dissatisfied with the wifi connection of the modem. They say that it does not provide WiFi, and they need a separate wireless router. Some customers also mention that the internet provider dropped out and the modemer did not support telephone service.
"...Saturday AM...same problem. All lights as they should be, but no internet. Called CC again...." Read more
"...It does not have voice telephony built in as a feature and you will have link/connection problems if your ISP has you bundled with voice and..." Read more
"...It has one and only one port. And it is not configurable at all - it's meant to only be updated and controlled by your cable provider...." Read more
"...UPDATE: 1 year later and still going strong. No further internet issues encountered" Read more
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EDIT: Although I was happy with the modem' s performance, I was not happy with the strong odor emitted by the modem once it operated for a few hours and heated up. I thought at first it was part of the normal off-gassing process, but it was much stronger than that and didn't improve after a few days of use. It gave me a bad headache anytime I was close to it, and the smell carried for several feet. If you have any chemical or fragrance sensitivities, you might want to choose another modem.
I bought this when a higher priced Motorola modem failed to work with my Xfinity cable. Both modems were recommended by Xfinity, but only this MB7420 worked. I switched cables from the old modem to the new modem and activated with the Xfinity app. Worked immediately. No problems.
Previously, I spent 6 days (including the need for an Xfinity technician visit) trying to get a new MB7621 modem to work. Xfinity blamed Motorola. Motorola blamed Xfinity. No solutions offered. If you buy a modem and it doesn't work immediately following the quick start procedures, return it and try a different modem. It's not worth the pain and suffering of trying to make a product work. Customer service is too limited to help these days and technician visits cost more than the new modem. Sad.
Cons: The diagnostics page could be formatted better
I purchased this when I upgraded my TWC service. I am subscribed to the TWC 50/5 "Ultimate" package and I'm getting 124/6 so no complaints there.
The only annoyance was dealing with TWC support for activation. I use TWC's phone service, so I kept the old TWC modem for the phone. So of course they kept activating and deactivating the wrong modem at first, but I stayed on the line until they sorted it out. Since then (just over two weeks) the modem has been up nonstop with zero errors, zero outages, etc. 16 down channels and 4 up channels all bonded, I'm amazed I can get this level of service out here in the sticks (Hudson Valley NY).
One fun fact about TWC -- if you use their modem for phone only, they won't charge you for it. So when I brought in this modem and relegated the old one to phone only use, they let me keep it but stopped charging me $10/month. Good deal.
The only possible complaint I have about this modem is that the web page is a little basic. It shows what you need to know, signal strengths etc, but the formatting on the log entries isn't great and some entries get truncated. It's a minor thing but it's the only downside I could really think of so I figured I'd mention it. The way this thing performs I wouldn't trade it over that.
Overall, highly recommended. Performs flawlessly, works beautifully with my TP-Link C7 router, gives me rock-solid stable service faster than I am paying for.
UPDATE!
This modem is a piece of junk! It gets terribly hot to the touch and it will not last very long. As I commented on the top reviewers review, he is exactly correct about the heat issues this modem has a problem with! It gets extremely hot and it can not handle the number of Wi-Fi devices most people have now. It started getting so hot that I was going to add two computer fans in a push -pull system to each side of this heat producing device! I noticed that it had become very hot when I had to unhook my Netgear router as it was just not able to handle the newer speeds. It is perfectly fine and worked very well for 5 years or more.
However I purchased two different Motorola modems and both went out. The first one was obvious that it had died. As an Electrician, I noticed a burnt electronic smell and realized the Internet was down. As I approached the office , I could smell it stronger and the modem was not lit up! It was toast! The one I am reviewing here was hot to the touch probably immediately, but after about 5 months we started having issues with this modem and Internet connection to devices. I would avoid this modem like the plague! I paid twice what it cost now, however it has been the second Motorola router to fail from heat issues. I would definitely rethink buying this or any other Motorola modem. The cable company tried to reach our router through this modem and they could not! The technician got on line and informed me that 8 channels had burned out! He said I needed to buy another one! Cable supplied modems are terrible and I was having to return their junk about twice a month! They work for minimal applications, but when you have two MacBook Pro laptops, two IPhones, two iPad Pros as well as a Server, a Home Automation device, a Roku, two network stereo Receivers , one Oppo UDP-205 as well as a Wi-Fi thermostat, you are putting a lot of strain on the modem as several devices are constantly connected to the Internet. Their are at least 5 devices or more always connected to the Internet.
I finally bit the bullet and went with the Netgear CM700 and it never gets hot , even when multiple devices are being used. It stays incredibly cool! Even with multiple devices running at once. I paired it with a Netgear Nighthawk X10 router and a Netgear S8000 8 gigabyte port switch. Two are designated for 4K streaming. It has been up and running multiple devices for around or over a year! The router has built in fans and four channels. It can also be app contolled by my iPad Pro.
This was originally a five star review, but it should be better than this! I bet it is exactly why the price is half of what I purchased this for originally!