Why, why, why didn't I pay attention to the other reviews. I downloaded the XYZPrinting software that did a diagnosis and my computer, and it came back saying that my computer would run the scanner very well. I watched Youtube videos and read reviews, and after watching a couple of people have success, I thought I would go ahead and try. I should have known better with XYZ, especially since it is taking an insane effort just to get them to reply to my emails about a failed chip in a filament spool.I got the printer today and installed the software EXACTLY as stated. I followed the instructions to the T, and updated the software. I ran it, and this is what I found:* If there is ANY black color on the item you're seeing, the scanner will not see it, at all. It just shows it as an empty area. Here's a fun little thing for you to do right now....see how many things are around that don't have black on them!?!* The camera is insanely sensitive to losing its tracking and failing. I did not get a single successful scan. I tried, tried, and tried. I tried my head, and it wouldn't see my beard / hair. I tried putting a small toy elephant on a turntable, it would only create a blob. I tried a red ball with dimples in it, it wouldn't see the ball.* Multiple times as I tried to scan, when I changed mode it would give me the message of "Devince not found." I would restart the app, and it would work again.* I tried scanning a multi-color drone, and it would see everything but black and white.* I tried scanning a rubber ducky, and it wouldn't see it. A bright yellow duck against a dark gray background, and it couldn't see the duck. It was too close, then instantly too far, then too close, then too far, etc, etc....* The last time I tried to scan, it again reported the "Device not found" with a list of things to try. I followed all of the list, verified drivers, verified installed apps, and rebooted. I uninstalled EVERYTHING (drivers, SDK, controller, application), rebooted my computer, and installed EVERYTHING again. I started the app, and updated the app again, and then started it again. The app starts, and gives me the same message of "Device not found." I went through the entire process again, and it still shows "Device not detected."I have now requested a return with Amazon.I am very technologically inclined. I have installed and setup my smart home, router, security system, program Arduino, design 3D models, and print 3D models. I am absolutely not inexperienced when it comes to computers, tech, networking, and software. I really believed that I would be able to get this thing to work. I was sadly wrong.Please, listen to the reviews of others here. This thing may work, but the greater chance is that you will be disappointed. Even when the camera does work, the results are extremely disappointing. Based on my other experiences with XYZ, I am honestly not too terribly surprised. I was tempted for a split second to reach out to XYZ for tips, but then I remembered that I have been trying to talk to them for three weeks now about a bad chip in a spool of filament. I'm not going to risk trying to communicate with them for a month and have the return window on this thing close.